Returns & Refunds Policy
Sonova Consumer Hearing GmbH is committed to your satisfaction. If you are not completely satisfied with your audio equipment, you can return your products within 30 days of delivery for a full refund.
Initiate Your Return
Log in to your account or use the guest order tracker to request a return authorization and generate your prepaid shipping label.
Pack Your Device
Place the item in its original packaging including all accessories, manuals, and cables to ensure a smooth inspection process.
Ship the Package
Attach the provided return label to your package and drop it off at any authorized shipping carrier location.
Receive Your Refund
Once our technicians verify the item's condition, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing